All errata/sisyphus/ALT-PU-2014-1279-1
ALT-PU-2014-1279-1

Package update otrs in branch sisyphus

Version3.3.5-alt1
Task#116278
Published2014-03-12
Max severityHIGH
Severity:

Closed issues (8)

BDU:2022-01771
HIGH8.8

Уязвимость компонентов Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, Kernel/System/TicketSearch.pm системы запроса билетов OTRS, позволяющая нарушителю получить доступ к конфиденциальным данным, нарушить их целостность, а также вызвать отказ в обслуживании

Published: 2022-04-05Modified: 2022-04-06
CVSS 3.xHIGH 8.8
CVSS:3.x/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
CVSS 2.0CRITICAL 9.0
CVSS:2.0/AV:N/AC:L/Au:S/C:C/I:C/A:C
References
CVE-2013-3551
MEDIUM6.5

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Published: 2020-02-21Modified: 2024-11-21
CVSS 2.0MEDIUM 4.0
CVSS:2.0/AV:N/AC:L/Au:S/C:P/I:N/A:N
CVSS 3.xMEDIUM 6.5
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
References
CVE-2013-4088
MEDIUM6.5

Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Published: 2020-02-21Modified: 2024-11-21
CVSS 2.0MEDIUM 4.0
CVSS:2.0/AV:N/AC:L/Au:S/C:P/I:N/A:N
CVSS 3.xMEDIUM 6.5
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
References
CVE-2013-4717
HIGH8.8

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

Published: 2021-08-09Modified: 2024-11-21
CVSS 2.0MEDIUM 6.5
CVSS:2.0/AV:N/AC:L/Au:S/C:P/I:P/A:P
CVSS 3.xHIGH 8.8
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
References
CVE-2013-4718
MEDIUM5.4

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) ITSM 3.0.x before 3.0.9, 3.1.x before 3.1.10, and 3.2.x before 3.2.7 allows remote authenticated users to inject arbitrary web script or HTML via an ITSM ConfigItem search.

Published: 2021-08-09Modified: 2024-11-21
CVSS 2.0LOW 3.5
CVSS:2.0/AV:N/AC:M/Au:S/C:N/I:P/A:N
CVSS 3.xMEDIUM 5.4
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
References
CVE-2014-1471
HIGH7.5

SQL injection vulnerability in the StateGetStatesByType function in Kernel/System/State.pm in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allows remote attackers to execute arbitrary SQL commands via vectors related to a ticket search URL.

Published: 2014-02-04Modified: 2026-04-29
CVSS 2.0HIGH 7.5
CVSS:2.0/AV:N/AC:L/Au:N/C:P/I:P/A:P
References
CVE-2014-1694
MEDIUM6.8

Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.

Published: 2014-02-04Modified: 2026-04-29
CVSS 2.0MEDIUM 6.8
CVSS:2.0/AV:N/AC:M/Au:N/C:P/I:P/A:P
References
CVE-2014-1695
MEDIUM4.3

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.1.x before 3.1.20, 3.2.x before 3.2.15, and 3.3.x before 3.3.5 allows remote attackers to inject arbitrary web script or HTML via a crafted HTML email.

Published: 2014-03-01Modified: 2026-04-29
CVSS 2.0MEDIUM 4.3
CVSS:2.0/AV:N/AC:M/Au:N/C:N/I:P/A:N
References