All errata/p9/ALT-PU-2021-3058-2
ALT-PU-2021-3058-2

Package update otrs in branch p9

Version6.0.36-alt1
Task#287118
Published2026-02-04
Max severityCRITICAL
Severity:

Closed issues (21)

BDU:2021-04651
MEDIUM6.5

Уязвимость системы запроса билетов OTRS, связанная с недостатками в обработке исключительных состояний, позволяющая нарушителю вызвать отказ в обслуживании

Published: 2021-09-20
CVSS 3.xMEDIUM 6.5
CVSS:3.x/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H
CVSS 2.0MEDIUM 4.3
CVSS:2.0/AV:N/AC:M/Au:N/C:N/I:N/A:P
References
BDU:2022-01681
MEDIUM4.3

Уязвимость системы запроса билетов OTRS, связанная с ошибками обработки разрешений, позволяющая нарушителю получить доступ к конфиденциальным данным

Published: 2022-04-01
CVSS 3.xMEDIUM 4.3
CVSS:3.x/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
CVSS 2.0MEDIUM 4.0
CVSS:2.0/AV:N/AC:L/Au:S/C:P/I:N/A:N
References
BDU:2022-05546
MEDIUM4.6

Уязвимость системы запроса билетов OTRS, связанная с непринятием мер по защите структуры веб-страницы, позволяющая нарушителю провести атаку межсайтового скриптинга (XSS)

Published: 2022-09-07
CVSS 3.xMEDIUM 4.6
CVSS:3.x/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
CVSS 2.0MEDIUM 5.5
CVSS:2.0/AV:N/AC:L/Au:S/C:P/I:P/A:N
References
BDU:2022-05547
MEDIUM4.6

Уязвимость интерфейса администратора системы запроса билетов OTRS, связанная с непринятием мер по защите структуры веб-страницы, позволяющая нарушителю провести атаку межсайтового скриптинга (XSS)

Published: 2022-09-07
CVSS 3.xMEDIUM 4.6
CVSS:3.x/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
CVSS 2.0MEDIUM 5.5
CVSS:2.0/AV:N/AC:L/Au:S/C:P/I:P/A:N
References
CVE-2021-21435
MEDIUM6.5

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Published: 2021-02-08Modified: 2024-11-21
CVSS 2.0MEDIUM 4.3
CVSS:2.0/AV:N/AC:M/Au:N/C:P/I:N/A:N
CVSS 3.xMEDIUM 6.5
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N
References
CVE-2021-21439
MEDIUM6.5

DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions; 8.0.x version 8.0.13 and prior versions.

Published: 2021-06-14Modified: 2024-11-21
CVSS 2.0MEDIUM 4.3
CVSS:2.0/AV:N/AC:M/Au:N/C:N/I:N/A:P
CVSS 3.xMEDIUM 6.5
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H
References
CVE-2021-21443
MEDIUM4.3

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Published: 2021-07-26Modified: 2024-11-21
CVSS 2.0MEDIUM 4.0
CVSS:2.0/AV:N/AC:L/Au:S/C:P/I:N/A:N
CVSS 3.xMEDIUM 4.3
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
References
CVE-2021-36091
MEDIUM4.3

Agents are able to list appointments in the calendars without required permissions. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Published: 2021-07-26Modified: 2024-11-21
CVSS 2.0MEDIUM 4.0
CVSS:2.0/AV:N/AC:L/Au:S/C:P/I:N/A:N
CVSS 3.xMEDIUM 4.3
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
References
CVE-2021-36092
MEDIUM6.1

It's possible to create an email which contains specially crafted link and it can be used to perform XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition:6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

Published: 2021-07-26Modified: 2024-11-21
CVSS 2.0MEDIUM 4.3
CVSS:2.0/AV:N/AC:M/Au:N/C:N/I:P/A:N
CVSS 3.xMEDIUM 6.1
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
References
CVE-2022-39050
MEDIUM4.8

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap

Published: 2022-09-05Modified: 2024-11-21
CVSS 3.xMEDIUM 4.8
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N
References
CVE-2022-4427
CRITICAL9.8

Improper Input Validation vulnerability in OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition allows SQL Injection via TicketSearch Webservice This issue affects OTRS: from 7.0.1 before 7.0.40 Patch 1, from 8.0.1 before 8.0.28 Patch 1; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Published: 2022-12-19Modified: 2025-02-13
CVSS 3.xCRITICAL 9.8
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
References
CVE-2023-1248
MEDIUM6.1

Improper Input Validation vulnerability in OTRS AG OTRS (Ticket Actions modules), OTRS AG ((OTRS)) Community Edition (Ticket Actions modules) allows Cross-Site Scripting (XSS).This issue affects OTRS: from 7.0.X before 7.0.42; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Published: 2023-03-20Modified: 2024-11-21
CVSS 3.xMEDIUM 6.1
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
References
CVE-2023-1250
HIGH7.8

Improper Input Validation vulnerability in OTRS AG OTRS (ACL modules), OTRS AG ((OTRS)) Community Edition (ACL modules) allows Local Execution of Code. When creating/importing an ACL it was possible to inject code that gets executed via manipulated comments and ACL-names This issue affects OTRS: from 7.0.X before 7.0.42, from 8.0.X before 8.0.31; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Published: 2023-03-20Modified: 2024-11-21
CVSS 3.xHIGH 7.8
CVSS:3.x/CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
References
CVE-2023-38056
HIGH7.2

Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Published: 2023-07-24Modified: 2024-11-21
CVSS 3.xHIGH 7.2
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H
References
CVE-2023-38059
MEDIUM5.3

The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Published: 2023-10-16Modified: 2024-11-21
CVSS 3.xMEDIUM 5.3
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
References
CVE-2023-38060
HIGH8.8

Improper Input Validation vulnerability in the ContentType parameter for attachments on TicketCreate or TicketUpdate operations of the OTRS Generic Interface modules allows any authenticated attacker to to perform an host header injection for the ContentType header of the attachment.  This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Published: 2023-07-24Modified: 2025-02-13
CVSS 3.xHIGH 8.8
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
References
CVE-2023-5421
MEDIUM5.5

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Published: 2023-10-16Modified: 2024-11-21
CVSS 3.xMEDIUM 5.5
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N
References
CVE-2023-5422
CRITICAL9.1

The functions to fetch e-mail via POP3 or IMAP as well as sending e-mail via SMTP use OpenSSL for static SSL or TLS based communication. As the SSL_get_verify_result() function is not used the certificated is trusted always and it can not be ensured that the certificate satisfies all necessary security requirements. This could allow an attacker to use an invalid certificate to claim to be a trusted host, use expired certificates, or conduct other attacks that could be detected if the certificate is properly validated. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Published: 2023-10-16Modified: 2024-11-21
CVSS 3.xCRITICAL 9.1
CVSS:3.x/CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
References