Уязвимость системы запроса билетов OTRS, связанная с недостатками в обработке исключительных состояний, позволяющая нарушителю вызвать отказ в обслуживании

Уязвимость системы запроса билетов OTRS, связанная с ошибками обработки разрешений, позволяющая нарушителю получить доступ к конфиденциальным данным

Уязвимость системы запроса билетов OTRS, связанная с непринятием мер по защите структуры веб-страницы, позволяющая нарушителю провести атаку межсайтового скриптинга (XSS)

Уязвимость интерфейса администратора системы запроса билетов OTRS, связанная с непринятием мер по защите структуры веб-страницы, позволяющая нарушителю провести атаку межсайтового скриптинга (XSS)

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions; 8.0.x version 8.0.13 and prior versions.

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Agents are able to list appointments in the calendars without required permissions. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

It's possible to create an email which contains specially crafted link and it can be used to perform XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition:6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS.

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap

Attacker might be able to execute malicious Perl code in the Template toolkit, by having the admin installing an unverified 3th party package

An external attacker is able to send a specially crafted email (with many recipients) and trigger a potential DoS of the system

Improper Input Validation vulnerability in OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition allows SQL Injection via TicketSearch Webservice This issue affects OTRS: from 7.0.1 before 7.0.40 Patch 1, from 8.0.1 before 8.0.28 Patch 1; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Improper Input Validation vulnerability in OTRS AG OTRS (Ticket Actions modules), OTRS AG ((OTRS)) Community Edition (Ticket Actions modules) allows Cross-Site Scripting (XSS).This issue affects OTRS: from 7.0.X before 7.0.42; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Improper Input Validation vulnerability in OTRS AG OTRS (ACL modules), OTRS AG ((OTRS)) Community Edition (ACL modules) allows Local Execution of Code. When creating/importing an ACL it was possible to inject code that gets executed via manipulated comments and ACL-names This issue affects OTRS: from 7.0.X before 7.0.42, from 8.0.X before 8.0.31; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

GLPI is a free Asset and IT management software package. In versions prior to 9.5.6, a user who is logged in to GLPI can bypass Cross-Site Request Forgery (CSRF) protection in many places. This could allow a malicious actor to perform many actions on GLPI. This issue is fixed in version 9.5.6. There are no workarounds aside from upgrading.

GLPI is a free Asset and IT management software package. In versions prior to 9.5.6, the cookie used to store the autologin cookie (when a user uses the "remember me" feature) is accessible by scripts. A malicious plugin that could steal this cookie would be able to use it to autologin. This issue is fixed in version 9.5.6. As a workaround, one may avoid using the "remember me" feature.

GLPI is a free Asset and IT management software package. Starting in version 9.2 and prior to version 9.5.6, the telemetry endpoint discloses GLPI and server information. This issue is fixed in version 9.5.6. As a workaround, remove the file `ajax/telemetry.php`, which is not needed for usual functions of GLPI.

GLPI is a free Asset and IT management software package. Starting in version 9.1 and prior to version 9.5.6, GLPI with API Rest enabled is vulnerable to API bypass with custom header injection. This issue is fixed in version 9.5.6. One may disable API Rest as a workaround.